Privacy Policy

Last Updated: February 2026

Introduction

Barnhill Chimney Company (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://barnhillchimney.com/, contact us by phone or email, or otherwise interact with our services. Please read this policy carefully to understand our practices regarding your personal information and how we treat it.

By using our website or engaging our services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with the terms of this policy, please do not access our website or use our services.

Information We Collect

We may collect information about you in a variety of ways. The information we may collect includes:

Personal Information

When you fill out a contact form, request a quote, schedule a service, or otherwise communicate with us, we may collect personally identifiable information, including but not limited to:

• Your name
• Email address
• Phone number
• Mailing address or service address
• Any other information you voluntarily provide through our forms or communications

Project Information

When you request services or submit inquiries, we may collect information about your chimney, fireplace, or home, including:

• Type of chimney or fireplace system
• Description of the service or repair needed
• Photos or videos you provide of your chimney or fireplace
• Property details relevant to providing our services

Automatically Collected Information

When you visit our website, certain information may be collected automatically, including:

• Your IP address
• Browser type and version
• Operating system
• Referring website or URL
• Pages you view on our website and the time spent on those pages
• Date and time of your visit
• Information collected through cookies, tracking pixels, and similar technologies

How We Use Your Information

We may use the information we collect about you for a variety of purposes, including to:

• Provide, operate, and maintain our chimney and fireplace services
• Respond to your inquiries, schedule appointments, and provide customer support
• Process and fulfill service requests and transactions
• Send you marketing and promotional communications, such as email newsletters or special offers, with your consent (you may opt out at any time)
• Send you service reminders and follow-up communications related to work we have performed
• Improve, personalize, and expand our website and services
• Understand and analyze how you use our website so we can improve the user experience
• Develop new products, services, features, and functionality
• Comply with applicable legal obligations, resolve disputes, and enforce our agreements
• Detect, prevent, and address fraud, security issues, or technical problems

Information Sharing

We do not sell your personal information to third parties. We may share your information in the following circumstances:

Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as website hosting, data analytics, email delivery, payment processing, and customer support. These providers are contractually obligated to use your information only as necessary to provide services to us and are required to protect your information.

Business Partners and Manufacturers

We may share relevant information with fireplace and chimney product manufacturers or business partners in connection with warranty registrations, product installations, or service coordination. We will only share the information necessary to fulfill these purposes.

Advertising and Analytics Partners

We currently use the following third-party services that may collect information about your visits to our website:

• Google Analytics — to analyze website traffic and usage patterns
• Google Ads — to serve relevant advertisements and measure advertising effectiveness

These services may use cookies, tracking pixels, and similar technologies to collect and use certain information about your browsing activity. You can learn more about Google’s privacy practices at https://policies.google.com/privacy.

Legal Requirements

We may disclose your information if required to do so by law or in the good faith belief that such action is necessary to comply with a legal obligation, protect and defend our rights or property, prevent fraud, protect the personal safety of users of our website or the public, or protect against legal liability.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small data files that are stored on your device when you visit a website. We use the following types of cookies:

• Essential Cookies: These cookies are necessary for the website to function properly and cannot be switched off. They are typically set in response to your actions, such as setting your privacy preferences, filling in forms, or logging in.
• Analytics Cookies: These cookies help us understand how visitors interact with our website by collecting and reporting information about website usage. This data helps us improve the website and your experience.
• Advertising Cookies: These cookies are used to deliver advertisements relevant to your interests. They also help measure the effectiveness of advertising campaigns and limit the number of times you see an advertisement.

You can control and manage cookies through your browser settings. Most browsers allow you to refuse or accept cookies, delete cookies, and be notified when a cookie is set. Please note that disabling cookies may affect the functionality of our website.

Email and Text Message Communications

By providing your email address or phone number, you may receive communications from Barnhill Chimney Company, including service updates, appointment reminders, promotional offers, and newsletters.

Email Communications

If you no longer wish to receive promotional emails from us, you may opt out at any time by clicking the Unsubscribe link found at the bottom of any marketing email we send. Please note that even if you opt out of marketing emails, we may still send you transactional or service-related communications, such as appointment confirmations and service follow-ups.

Text Message (SMS) Communications

If you have opted in to receive text messages from us, you may receive appointment reminders, service updates, and promotional messages. You may opt out of text message communications at any time by replying STOP to any text message you receive from us. After you send the STOP message, you will receive a confirmation that you have been unsubscribed. Message and data rates may apply. For full details, please see our Mobile Messaging Terms.

Data Security

We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it against unauthorized access, alteration, disclosure, or destruction. These measures include the use of encryption (SSL/TLS) for data transmitted through our website, secure storage of personal data, and regular review of our security practices.

However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. We encourage you to take steps to protect your own information, such as using strong passwords and keeping your software up to date.

Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information. These rights may include:

• Access: You have the right to request a copy of the personal information we hold about you.
• Correction: You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
• Deletion: You have the right to request that we delete the personal information we hold about you, subject to certain legal exceptions.
• Opt Out: You have the right to opt out of the sale or sharing of your personal information, as well as targeted advertising. You may also opt out of receiving marketing communications at any time.

To exercise any of these rights, please contact us at info@barnhillchimney.com. We will respond to your request within a reasonable timeframe and in accordance with applicable law. We may need to verify your identity before processing your request.

Children’s Privacy

Our website and services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected personal information from a child under 13, we will take steps to delete that information as promptly as possible. If you believe we may have collected information from a child under 13, please contact us at info@barnhillchimney.com.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will revise the “Last Updated” date at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our website and services after any changes to this Privacy Policy constitutes your acceptance of the updated policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Barnhill Chimney Company
• 824 Winchester Road
• Lexington, KY 40505
• Phone: (859) 219-8736
• Email: info@barnhillchimney.com